AskCody comes as a Software as a Service built on Microsoft Azure and hosted in the Microsoft Azure Cloud.
In Europe, we utilize the North Europe (Primary) and West Europe (Secondary) Azure regions. (Please see attached infrastructure document for details.) The service is fully managed by AskCody. Maintenance and updates are included in your subscription. In North America, we utilize East U.S. (Primary) and West U.S. (Secondary). Learn more about regions here.
We benefit from Microsoft’s unmatched scale and experience running trusted enterprise cloud services around the globe. This is why AskCody is built on Microsoft Azure. We leverage Microsoft’s deep investments in technology, operational processes, and expertise to provide a trusted platform for the AskCody solution. With Microsoft as our supplier of cloud services, we can take advantage of the Azure Cloud more quickly while reducing security and compliance costs and minimizing risk to your organization.
We understand that to realize the benefits of cloud computing you as a company must be willing to trust your cloud provider with your data. When you invest in a cloud service, you must be able to trust that your data is safe, that data privacy is protected, and that you own and control your data in all its uses. AskCody is divided into a European and North American setup due to data regulations. AskCody fully supports EU Model Clauses.
All secondary data centers (West Europe and West U.S.) works as a storage and geographically redundant backup.
In the case of emergency and disaster recovery is needed, the recovery time is 12 hours maximum. Loss of data will be limited to latest 15 minutes.
Replication between primary and secondary data centers is happening at a maximum delay of 15 minutes.
To get a full overview of our architecture please download an overview here.