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Chances are you already know that making a good first impression is important. Dressing up for job interviews, booking the board room for meetings with high profile clients, or carefully choosing your photo and bio for your LinkedIn page are all ways in which you might strive to make a good first impression – but when was the last time you thought about the way clients and visitors experience your office space? If visitor experience isn’t part of the discussion at your company, it’s time to bring it up. Office managers fulfill many roles, but one of the most vital is making sure the office is a professional and welcoming place for both longtime clients and first time visitors. if you’re looking to take a more active role in first impressions at your company, we’re here to help you get started.

How often do you find yourself in front of another guest log book in a fancy office building lobby, hurriedly scribbling your name at the end of the a long list of names and times before you? Then you hand over your ID, have your photo taken, and wait as your visitor pass is printed out. 

But wait, your host must have forgotten to add you to the day’s front desk visitor list because they can’t find you on the approved list. So you stand and wait while front desk security calls up to your host company.

Your meeting host is away from his desk, so you just have to sit tight until they can be tracked down. As the minutes tick by, you worry about the time cutting in to your meeting. If the meeting goes over, you’ll have to push back all of your afternoon appointments.