It and Facilities Management. There are no departments more critical to ensuring businesses stay humming every day. And perhaps, they’re the two most overlooked and underappreciated. We all know the stereotypes. IT stays locked in their dark server rooms until called out to help fix someone’s (probably stupid) technical problem. And facilities management might not even be considered until new hardware or services need to be installed or repaired.
The reality is, these two departments work to ensure every other department in the company has the tools and resources they need to do their jobs. Both departments have evolved to meet the needs of an increasingly complicated office ecosystem. To understand how both departments must work together to ensure overall operational success, let’s start with understanding what each department actually does.