Hello! We have an exciting product update for Welcome+, which improves the way group check-ins are handled.

This product update contains:

  1. Send only one check-in confirmation to hosts for a group check-in
  2. Check-in all visitors in a group in one click
  3. Collapsible Group View 

Welcome+

Send only one check-in confirmation to hosts for a group check-in

We have created a new message type, which notifies a host about the check-in status of a group of visitors it is expecting.

Improvement Value

When an expected group starts checking in at the reception, their host will receive a notification when the first group member starts to check-in. The notification message looks like this:

Screenshot 2019-07-30 at 09.42.32

By receiving the notification, hosts will be informed of the group arrival so that they can prepare and receive their visitors.

Where to find it?

The notification message is sent to the host's e-mail inbox, and as it is a general improvement, it is already made available for all Welcome+ customers. 

 

Check-in all visitors in a group in one click

It is now possible to check-in all visitors from a group at once.

Improvement value

When receptions receive consistent visitor groups, checking-in every group member individually can be a time consuming task, especially in big groups. With Welcome+ it is now possible to check-in all visitors from a group in a single click, improving the efficiency of the check-in process and allowing people in the front desk to focus on delivering a great visitor experience.

Where to find it?

This feature can be found in the Welcome+ section on the AskCody Management Portal. After clicking on the group's name under the "View expected groups" option, you can find this functionality right above the list of individual visitors. 

Screenshot 2019-07-30 at 09.47.14-2

Collapsible Group View 

We have added an additional filtering option for the Current Visitors list, which allows collapsing each group in the list and display one group per row.

Improvement Value

Waiting in line at the reception, dealing with front desk security, and waiting for approval all take precious time. In receptions with a high traffic of visitors, it can be challenging at times to provide all of them with a seamless and agile visitor experience, especially when receiving big groups of visitors. With the collapsible group view feature in Welcome+, it is now easier for people at the front desk to have an at-a-glance view of the different types of visitors (both individual, and groups), and easily distinguish them, which can influence the dynamics of the check-in flow. Additionally, it is also easy to identify the group that a visitor belongs to, even by searching the visitor's name with the Collapse groups option activated, when individual visitors in the group are not visible at a glance.

The ability to filter out visitors to show instances of groups versus individual visitors, assists receptionists to control the overview that fits their needs best, and to prepare for the traffic of the visitors and allocate resources if needed.

Where to find it?

This feature can be found in the Current Visitor list under the Welcome+ section on the AskCody Management Portal. 

Screenshot 2019-07-30 at 10.17.07-2

Dynamic Visitor Management

These new features will allow Welcome+ to better adapt to the daily operations of your organization, by simplifying processes and empowering people in the front desk with the right tools that allow them to provide the best possible visitor experience and a great first impression.

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